預約與排程Booking & Scheduling
AI 直接為客人預約、改期及取消，並同步至 Google Calendar，無需人手跟進。The AI books, reschedules and cancels appointments itself and syncs to Google Calendar — no manual follow-up.
24/7 全年無休 · 地道粵語 · 預約・CRM・全渠道 · 全程代辦 · 價格公開24/7 · Native Cantonese · Booking · CRM · Every channel · Done-for-you
Cenvoi 是一個全程託管的粵語 AI 智能客服平台，在電話、WhatsApp、網站及各個數碼接觸點上，提供自然而即時的對話。 Cenvoi is a fully managed AI customer service platform that delivers natural, real-time conversations across phone calls, WhatsApp, websites and digital touchpoints.
Cenvoi 以地道粵語為核心，協助企業與香港及全球粵語社群的客戶互動。每一個 AI 亦可使用多種語言溝通，讓企業在不同市場中提供無縫的客戶體驗。 Built with native Cantonese at its core, Cenvoi helps businesses engage customers in Hong Kong and Cantonese-speaking communities worldwide. Each AI can also communicate in multiple languages, enabling businesses to deliver a seamless customer experience across diverse markets.
您專注經營業務，我們則為您建立、訓練並管理您的 AI。 You run your business. We build, train and manage your AI.
每月 HK$688，您得到的不是一個聊天機械人，而是一整套前台系統 —— 在每個渠道即時應對，並自動預約、記錄、提醒及推廣，全部由我們為您建立及管理。 For HK$688 a month you don't get a chatbot — you get a whole front desk: instant on every channel, then booking, records, reminders and marketing, all built and managed for you.
一個 AI，覆蓋每個渠道One AI, on every channel
系統實際畫面See it in action
打理整個前台Runs the whole front desk
AI 直接為客人預約、改期及取消，並同步至 Google Calendar，無需人手跟進。The AI books, reschedules and cancels appointments itself and syncs to Google Calendar — no manual follow-up.
系統自動為每一位客人建立檔案 —— 聯絡資料、預約及對話紀錄；再次聯絡時即時辨識。Every caller becomes a client record — contact details, appointments and conversation history, recognised the moment they return.
追蹤套票及會籍，每次使用自動扣減，餘額一目了然。Track packages and memberships, auto-deduct each visit, and keep balances crystal clear.
自動發送預約提醒，減少爽約；久未光顧的客人自動跟進，助您挽回生意。Automatic appointment reminders cut no-shows, and lapsed clients get followed up automatically to win the business back.
一次過向客戶名單發送 WhatsApp／SMS 推廣，無需大量廣告開支。Send WhatsApp/SMS promotions to your whole client list at once — marketing without the ad spend.
一旦有人取消，AI 會優先透過 WhatsApp 通知候補客人補上，並記錄未能滿足的需求，避免留下空檔。When someone cancels, the AI offers the slot to your waitlist — WhatsApp-first — and tracks unmet demand, so no chair sits empty.
以獎賞鼓勵客人介紹朋友，藉口碑帶來新客。Reward clients for referring friends and grow through word of mouth.
來電、預約、用量及收入即時一覽，並列出等值港幣，業務狀況一目了然。See calls, bookings, usage and revenue live — with the HK$ beside every number — so you always know how the business is doing.
您擁有獨立的專屬系統，客人姓名不會傳送至 AI 模型，並遵從香港 PDPO 私隱規定；資料屬於您。You get your own dedicated instance; client names are never sent to the AI model, and we follow Hong Kong PDPO privacy rules. Your data stays yours.
一套系統管理多間分店的預約、客戶與員工，總覽與各分店數據一目了然。Run bookings, clients and staff across all your branches from one system — org-wide and per-site views.
電話無人接聽時，系統會自動發訊息跟進，AI 隨即接手對話並完成預約 —— 錯過的來電不再等於流失的生意。When a call goes unanswered, the AI texts the caller back automatically, picks up the conversation and books them — a missed call is no longer a lost customer.
預約前自動發出雙向確認，客人可即時確認或改期；如客人取消，系統會立即嘗試挽留或另行安排，減少空檔。Two-way confirmations before every appointment — clients confirm or reschedule in one tap. If someone cancels, the AI immediately tries to save or rebook the slot.
客人在電話中要求改期或取消時，AI 會先以一次性驗證碼確認其身分，確認無誤後才執行更改，保障客戶資料。Before the AI changes or cancels a booking over the phone, it verifies the caller's identity with a one-time passcode — so account changes stay secure.
到訪後自動關心跟進；套票將近用完或即將到期時主動提醒續購，讓客戶自然回流，無需人手記掛。Automatic post-visit follow-ups, plus renewal nudges when a package is running low or expiring — repeat business without anyone remembering to chase.
儀表板即時顯示各渠道用量、預繳點數餘額及每一筆交易紀錄，旁邊附上等值港幣，收費清清楚楚。See live usage by channel, your prepaid credit balance and every transaction — each with the HK$ beside it, so billing is never a surprise.
AI 遇到不確定或緊急情況時，會按渠道將對話轉交合適的同事，並附上完整摘要，接手的人即時掌握來龍去脈。When the AI is unsure or a case is urgent, it routes the conversation to the right teammate per channel — with a full handoff brief so they pick up instantly.
我們運用您自身的業務知識，為您設計、訓練並持續優化一個專屬 AI，讓它了解您的營運、自然溝通，並代表您的品牌。我們的專屬顧問會親自聯絡您，按您的業務需要度身訂造整套方案 —— 絕非要您自己由零 DIY 設定。 Using your own business knowledge, we design, train and continuously improve a dedicated AI that understands your operations, speaks naturally and represents your brand. Our consultant reaches out to you personally to tailor the whole solution to your needs — never a set-it-up-yourself DIY tool.
不只是回覆查詢 —— Cenvoi 會即時預約、更新客戶檔案並發送提醒。接聽服務只會留言，預約工具又不懂接電話。Not just replies — Cenvoi books the appointment, updates the client record and sends the reminder. Answering services only take a message; booking tools can't pick up the phone.
電話、WhatsApp、網站、預約與 CRM 全部整合於一，不再是一堆互不相通的軟件各自為政。Phone, WhatsApp, website, booking and CRM in one — not a pile of disconnected tools that don't talk to each other.
專屬顧問親自為您設計、訓練並持續管理，一切代勞。其他平台只給您一套軟件，要您自行摸索設定。A dedicated consultant designs, trains and manages it for you. Others just hand you software to figure out yourself.
以自然流暢的香港粵語溝通，並以 WhatsApp 為主要渠道。海外 AI 只懂英語，不會粵語，也沒有 WhatsApp。Natural Hong Kong Cantonese, with WhatsApp as a first-class channel. Overseas AIs are English-only — no Cantonese, no WhatsApp.
您擁有獨立的單一租戶系統，客戶姓名不會傳送至 AI 模型，並遵從香港 PDPO —— 而非共用的多租戶平台。A dedicated single-tenant system; client names never reach the AI model, and it follows Hong Kong PDPO — not a shared multi-tenant platform.
價格全部公開、可按月取消，收費不到聘請前台的四分之一 —— 有別於報價不透明、需簽長約的同業。Every price published, cancel any month, at under a quarter of a receptionist's cost — unlike quote-only, contract-lock-in rivals.
Cenvoi 可為各種規模與行業的企業度身訂造，包括： Cenvoi can be customised for businesses of every size and industry, including:
只要您的業務需要服務客戶，我們就能訓練 Cenvoi 為他們服務。 If your business serves customers, Cenvoi can be trained to serve them.
一個價錢，適用於所有客戶：每月 HK$688 讓您的 AI 接待員 24/7 全渠道運作，之後每通電話 HK$8（WhatsApp、網站對話半價）。用多少付多少 —— 沒有分級，也沒有合約綁定。 One price for everyone: HK$688/month keeps your AI receptionist live 24/7 across every channel, then HK$8 per call answered (WhatsApp & website conversations are half). Pay only for what you use — no tiers, no lock-in.
約 US$230 起（全套約 US$620）≈US$230+ (≈US$620 full)
約 US$1,140 起≈US$1,140+
香港以外：約 US$90/月 ＋ 每通約 US$1（按當時匯率折算）。Outside HK: ≈US$90/mo + ≈US$1/call (at the prevailing rate).
讓您的 AI 接待員 24/7 全渠道運作 —— 電話、WhatsApp、網站、SMS，並包含預約、CRM、套票、提醒、推廣、候補、轉介及數據分析。Keeps your AI receptionist live 24/7 on every channel — phone, WhatsApp, website, SMS — with booking, CRM, packages, reminders, campaigns, waitlist, referrals and analytics all included.
希望帳單固定？可預繳套包：160／320／640／1,280 通，同樣 HK$8，未用完可滾存一個月。Prefer a fixed bill? Prepay a pack — 160 / 320 / 640 / 1,280 calls at the same HK$8, with one-month rollover.
以上為估算，實際報價將於示範時確認。設定費於上線時收取，計入第一個月。Estimate only — final quote at the demo. Setup is billed when you go live, as part of month one.
細則：沒有合約，隨時取消 · 設定費於上線時收取（計入第一個月）· 年繳 85 折，並回贈一半設定費 · 可加設專屬電話號碼 HK$120/月 · 對話每 24 小時計算一次，並非逐個訊息計算 · 20 秒內來電、垃圾及打錯電話免費 · 用量即時於儀表板顯示（並列出等值港幣），用量達 80% 時通知您 · 香港以外以美元按匯率折算（湊整至最接近十美元），簽約時鎖定。 The fine print: no contract, cancel anytime · setup is billed at go-live (as part of month one) · annual plans save 15% and credit back half your setup · optional dedicated phone number +HK$120/mo · conversations are counted once per 24 hours, never per message · calls under 20 seconds, spam and wrong numbers are free · usage shows live on your dashboard with the HK$ beside it and an alert at 80% · outside Hong Kong, billed in USD at the prevailing rate (rounded to the nearest ten), fixed when you sign.
Cenvoi 為需要更快回應、並以多種語言支援客戶的企業，建立全程託管的 AI 客戶服務助理。 Cenvoi builds managed AI customer service assistants for businesses that need to respond faster and support customers in multiple languages.
我們協助企業將電話、WhatsApp、網站對話及接待處互動自動化，涵蓋英語、粵語及普通話——企業無需自行建立或管理複雜的 AI 系統。 We help companies automate phone, WhatsApp, website chat and front desk interactions across English, Cantonese and Mandarin — without requiring them to build or manage complex AI systems themselves.
Cenvoi 由 Cenlyio Limited 營運，建基於在企業及受監管環境中，推動 AI 應用、自動化、數據分析、數碼轉型及客戶營運的實務經驗，當中包括財富 500 強企業。 Operated by Cenlyio Limited, Cenvoi is built on practical experience in AI adoption, automation, analytics, digital transformation and customer operations across enterprise and regulated environments — including Fortune 500 companies.
我們的使命，是讓 AI 客戶服務對日常企業而言簡單、多語言且真正實用。 Our mission is to make AI customer service simple, multilingual and useful for everyday businesses.
無論您服務的是香港還是世界各地的客戶，Cenvoi 都能協助您的業務即時提供快速、智能而個人化的客戶服務。 Whether you are serving customers in Hong Kong or around the world, Cenvoi helps your business deliver fast, intelligent and personalised customer service in real time.
一個 AI 即可接聽來電、回覆訊息、與網站訪客互動並支援多種語言——而這個 AI，正是專為您的業務而訓練。 One AI can answer calls, respond to messages, engage website visitors and support multiple languages — all while being trained specifically for your business.
親自試用 AI，並告訴我們您的業務、渠道及客戶需要。Try the AI for yourself and tell us about your business, your channels and your customers.
我們為您建立知識庫與對話流程，並以您的業務訓練您的 AI。We create your knowledge base and conversation flows, then train your AI on your business.
您的 AI 開始服務客戶，我們會持續監察並為您優化。Your AI starts serving customers — and we keep monitoring and optimising it for you.
您的業務。您的知識。您的 AI。 Your Business. Your Knowledge. Your AI.